Betting Rules

Robin Roo Casino aims to provide a clear, fair and consistent betting environment. These rules apply to bets placed through the website, mobile site or any other approved platform made available to you. Some products, events or markets may have additional rules displayed on the relevant betting page. If a market-specific rule differs from a general rule, the market-specific rule will normally apply to that market.

You are responsible for reading the applicable information before placing a bet. This includes the event, selection, odds, stake, possible return, start time, settlement method and any restrictions shown on the betting slip or market page. If you are unsure about a rule, do not place the bet until you have obtained a clear explanation through the available support channel.

You must be legally permitted to use online gambling services in the place where you are located. You must also meet the applicable minimum age requirement and provide accurate information when registering and using your account. Robin Roo Casino may carry out identity, age, location, payment and account checks where required by law, our policies or our risk controls.

• One person may operate only one customer account unless we have approved an exception in writing.
• You must keep your login details, device and payment information secure and must not allow another person to use your account.
• Bets must be placed for your own use and not on behalf of another person, business or group.
• You must not use the service for unlawful activity, fraud, collusion, market manipulation or any other dishonest purpose.
• You must not attempt to interfere with the website, betting systems, account controls or the normal operation of any market.
• We may refuse, restrict, suspend or review an account or transaction where we reasonably consider that a rule, law or security requirement may have been breached.

The current version of these rules applies from the time it is published, unless a different commencement date is stated. Changes may be made to reflect changes in products, technology, law or operational requirements. You should check the rules regularly, especially before placing a new bet.

Each market is settled using the result and settlement criteria stated for that market. This may include an official result, a recognised result source, a specified time period, a particular score or outcome, or another condition displayed on the betting page. The result used for settlement is not necessarily changed later because of an appeal, retrospective decision or unofficial report, unless the applicable market rules provide for such a change.

Events that change or do not proceed

Events can be postponed, abandoned, interrupted, shortened, relocated or completed under different conditions. The treatment of bets in these circumstances depends on the market and its specific rules. Some bets may remain valid, some may be settled using the result already established, and some may be declared void. If an event is rescheduled, the relevant rule may determine whether bets carry forward or require a new market.

• A selection that does not participate may be treated according to the non-runner or non-participation rule for that market.
• A match or event that is postponed may be subject to a time limit or rescheduling condition shown in the market rules.
• An abandoned event may be settled only where the market rules identify enough information to determine the outcome.
• A dead heat or shared result may be settled under the applicable dead-heat or shared-outcome method.
• If a market is offered with an incorrect description, the result may be reviewed and the market may be corrected or voided where appropriate.
• Where an official result is withdrawn, corrected or replaced, any adjustment will depend on the rules that apply to the relevant market.

For live or in-play betting, information and prices may change rapidly. There may be a delay between an event occurring, the event being shown on the website and a bet being accepted. A bet may be rejected or held for confirmation if the market has changed during that period. Bets accepted after a material event but before the systems have updated may be reviewed under the applicable in-play and pricing rules.

Where a bet contains multiple selections, each selection must be considered under the rules for its own market. The overall bet may be affected by a selection being void, cancelled, unavailable or settled in a particular way. The betting slip or product information should explain how these situations affect the combined bet. If no specific explanation is shown, the general rules and the Terms and Conditions will apply.

Settlement and account results

Once the relevant result is available, bets will be settled in accordance with the applicable rules. Winning returns, losing bets and void bets may be shown in your betting history. A bet can remain unsettled while an event is in progress, while results are being verified or while an investigation is taking place. A displayed result is subject to correction if a clear settlement or recording error is identified.

You should review your betting history and notify Robin Roo Casino promptly if you believe a bet has been settled incorrectly. Provide the bet reference, the event and the reason for your concern where those details are available. Reviews are carried out using the recorded bet information, the relevant market rules and reliable result information.

Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you start and only wager money you can afford to lose. Do not borrow money, chase losses or continue betting to deal with stress, financial difficulty or other personal concerns. Taking regular breaks can help you keep your gambling within limits.

• Set a spending limit and time limit before using the service.
• Keep gambling separate from essential household spending and financial commitments.
• Avoid betting when you are affected by alcohol, medication, anger or distress.
• Do not increase your stakes simply because you have lost or because you expect a win.
• Use available account controls, deposit limits, time-outs or self-exclusion options where appropriate.
• Ask for support if gambling is becoming difficult to control.

If you believe there is a problem with your betting activity, stop using the service and review the responsible gambling options available through your account. You can also seek independent help from an appropriate Australian support service or qualified professional. If you are concerned about a friend or family member, encourage them to seek support and avoid lending money for gambling.

Questions about a bet should be raised through the available customer support process. Include enough information for the matter to be identified, such as your account details, the event, the market, the date and any bet reference shown in your history. Complaints are reviewed fairly and in accordance with the relevant policies, these rules and applicable requirements.

These Betting Rules are intended to explain the main principles of betting with Robin Roo Casino. They do not cover every possible market or circumstance. The rules displayed for a specific product, together with the Terms and Conditions, will apply to matters not fully explained here. If there is an inconsistency, the applicable legal requirement will take priority, followed by the relevant specific rule and then the general terms.