Terms & Conditions

These Terms & Conditions explain the rules for accessing and using Robin Roo Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms, as well as any additional rules shown for particular products, promotions or services.

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1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and Robin Roo Casino in relation to your use of the website, account services, games and related features. They apply whenever you visit the website, register an account, make a transaction or use any available service. If you do not agree with these terms, you must not use the website or open an account.

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You should also read any rules, notices, promotional conditions, game instructions and other information displayed on the website. These documents may apply to a specific game, payment method, promotion or feature. If a specific rule conflicts with these terms, the specific rule will generally apply to the relevant service or promotion only.

Robin Roo Casino may update these terms from time to time. Changes may be made to reflect changes in law, technology, security requirements, available services or business practices. The current version will be made available on the website. Continuing to use the website after an update means that you accept the revised terms. You should check this page regularly.

These terms are intended for players in Australia. You are responsible for checking that online gambling is permitted where you are located and for complying with all laws that apply to you. We may restrict access to the website or certain services where use is prohibited, restricted or not suitable for the relevant location.

Definitions

In these terms, “we”, “us” and “our” refer to Robin Roo Casino. “You” and “your” refer to the person accessing the website or using an account. “Website” includes the website, mobile versions, applications, software and related services made available by or on behalf of Robin Roo Casino.

2. Eligibility and account requirements

You must be at least 18 years old, or older if a higher age applies under the law where you are located, to use the website or participate in gambling services. We may ask you to provide evidence of your age and identity before allowing access to an account, accepting transactions or processing a withdrawal. Providing false, incomplete or misleading information is not permitted.

You may create and use an account only for yourself. An account must not be opened on behalf of another person, operated by another person or used for commercial purposes. You must keep your login details confidential and take reasonable steps to prevent access by anyone else. If you believe that your account details have been lost, disclosed or misused, you must stop using the account and notify us through the available website support options.

You are responsible for the information provided during registration and for keeping it accurate and current. This may include your name, date of birth, address, payment information and other details needed for account management, verification, security or legal compliance. We may request updated information at any time.

You must not create more than one account unless we have expressly approved this in writing.
You must not allow another person to use your account or payment method.
You must not use the website if you have asked to be excluded or if access has been restricted for responsible gambling reasons.
You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not use software, devices or methods designed to interfere with the website, games, security controls or outcome systems.

We may carry out age, identity, location, payment and security checks. We may also request documents or information about the source of funds where reasonably required. Until checks are completed, access to some or all account functions may be limited. If the information supplied cannot be verified, we may refuse a transaction, suspend an account or take other action allowed by these terms and applicable law.

3. Deposits, play and withdrawals

You may use only payment methods that are available through the website and that belong to you or that you are authorised to use. A deposit must not be made using another person’s card, account, wallet or other payment instrument. We may reject, reverse or review a transaction if ownership, authority, security or compliance requirements are not satisfied.

You should deposit only money that you can afford to lose. Deposits are intended for genuine entertainment and gaming activity and must not be made for the purpose of transferring funds to another person, testing a payment method without a genuine gaming purpose or using the website as a financial service.

You are responsible for checking transaction details before confirming a deposit or other request. Subject to applicable law, we are not responsible for losses caused by incorrect details entered by you, an unauthorised use of your account where you failed to protect your login information, or a failure to follow the instructions displayed on the website.

Games are governed by the rules and instructions displayed for the relevant game. You must review those rules before playing. A game result will be determined by the applicable game system and recorded information. Where a technical or system error affects a game, transaction or account balance, we may correct the error and, where appropriate, void affected activity in accordance with applicable law and the relevant game rules.

Withdrawal requests may be subject to account verification, payment checks, fraud prevention measures and any applicable transaction rules. We may return funds through an approved method linked to your account and may request further information before completing a withdrawal. We do not promise a particular processing time, as timing may depend on verification, the payment provider, weekends, public holidays, banking processes and other factors.

Any promotional offer, bonus, free play or reward is subject to its own published conditions. Those conditions may include eligibility rules, expiry dates, wagering requirements, game restrictions, maximum values or other limitations. If promotional conditions are not met, the benefit may not be available or may be removed. We may correct obvious errors in promotional information and may withdraw or amend an offer where permitted.

4. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money or resolve financial problems. Set a budget before you play, keep track of your time and spending, and do not chase losses. Never gamble with money needed for rent, bills, food or other essential expenses. If gambling is no longer enjoyable or feels difficult to control, stop playing and seek support.

Responsible gambling tools may be available through the website. Depending on the service, these may include deposit limits, loss or spending controls, session reminders, time-outs, account closure and self-exclusion. Requests for restrictions may affect your ability to access the account and may not be reversible immediately. You must not attempt to avoid a restriction by opening another account.

If you ask us to close an account or apply a gambling restriction, we may take reasonable steps to implement the request. Any request should be made through the support options shown on the website. Account closure or a self-exclusion request does not remove obligations that arose before the request, including obligations relating to transactions, verification or suspected unlawful activity.

You must not use the website in a way that is fraudulent, abusive, deceptive or unlawful. Prohibited conduct includes manipulating a game or promotion, exploiting a software error, using automated systems, colluding with other users, interfering with security, disguising your location, using stolen funds and attempting to bypass account, identity or responsible gambling controls.

Where prohibited conduct or a breach of these terms is suspected, we may investigate and may suspend or close an account, cancel affected activity, withhold or return funds, restrict access or report concerns to relevant parties where required or permitted by law. We will consider the circumstances and applicable legal requirements before taking action.

5. Website use, privacy and liability

The website is provided for personal use. You must not copy, reproduce, modify, distribute, sell, frame, mirror or commercially exploit any part of the website without permission. Content, branding, software, designs and other materials may be protected by intellectual property rights. You receive no ownership of those rights by using the website.

We aim to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. Maintenance, updates, connectivity issues, third-party services, payment providers, events outside our reasonable control and technical faults may affect availability. We may change, suspend or remove a feature, game or service where necessary.

You are responsible for having a suitable device, internet connection, software and security settings to use the website. You should keep your device and account credentials secure and use current security updates. We are not responsible for problems caused by your equipment, connection, third-party services or failure to follow reasonable security practices.

Personal information is handled in accordance with our Privacy Policy and applicable privacy requirements. We may collect and use information for account administration, identity and age verification, payment processing, fraud prevention, security, responsible gambling, customer support, legal compliance and service improvement. Information may be shared with service providers or relevant authorities where permitted or required.

Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law. To the extent permitted by law, we are not responsible for indirect or consequential loss, loss caused by events outside reasonable control, or loss resulting from your breach of these terms.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.

Any dispute about the website or these terms should first be raised through the support process available on the website. These terms are to be interpreted consistently with the applicable laws of Australia and any applicable state or territory requirements. You should obtain independent legal advice if you do not understand a provision or if you have a dispute that cannot be resolved through the available process.