Privacy Policy

A casino website typically needs to handle several types of information to operate an account and provide gambling services. Only information relevant to a particular purpose should be requested or used. Depending on the circumstances, Robin Roo Casino may handle the following categories of information:

• Account details, such as a player’s name, date of birth, username, password, residential details, contact details and account preferences.
• Identity and verification information, including copies or details from identity documents, information used to confirm age and identity, and records connected with account checks.
• Payment and transaction records, such as deposits, withdrawals, wagers, wins, account balances, payment method details, transaction references and related support records. Full payment card details may be handled by an authorised payment provider rather than stored directly by the website.
• Technical and device information, such as an internet protocol address, browser type, operating system, device identifiers, general location information, language settings, login details and information about how the website is used.
• Cookie and similar technology information, including session activity, preferences, security events, pages viewed and interactions with website features.
• Communications and support information, including messages sent to support, feedback, complaints, account enquiries and records needed to respond to a player.
• Information relating to responsible gambling and account safety where it is relevant to protecting a player, managing an account or meeting an operational or legal requirement.

How information is used

Information may be used to create and administer a player account, confirm that account details are accurate, provide access to the website, process deposits and withdrawals, record gambling activity and respond to requests. It may also be used to personalise basic account settings, maintain accurate records and provide important service messages.

Identity and verification information may be used to confirm age and identity, prevent the misuse of accounts, detect suspicious activity, reduce fraud and protect the integrity of the services. Transaction and account records may be reviewed to support financial crime controls, account security, responsible gambling processes and dispute handling.

Technical, device and cookie information may be used to keep the website working, remember settings, maintain sessions, improve performance, identify errors, monitor security and understand general use of the site. This information can help prevent unauthorised access and assist with troubleshooting when a player contacts support.

Information may also be used to meet applicable legal and regulatory obligations, respond to lawful requests, keep required records, enforce website terms, investigate suspected fraud or misuse, protect the rights and safety of players and the site, and manage business operations. Where marketing communications are sent, information may be used to deliver those communications only where the relevant permission or other lawful basis exists.

Players may have rights relating to the personal information held about them. These rights can depend on the type of information, the reason it is being used and applicable privacy requirements. A request may need to be verified before information is provided or changes are made, so that personal information is not disclosed to the wrong person.

Requests you can make

• Access: ask for information about the personal information held about you and, where appropriate, request a copy.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained for legal, security, dispute or fraud prevention purposes.
• Marketing consent: withdraw consent to receive marketing communications at any time. A player can also use an unsubscribe option included in a marketing message where one is provided.
• Information about handling: ask questions about how personal information is collected, used, shared or stored.

To exercise a data right or ask a privacy question, contact support@robinroocasino.online. Please describe the request clearly and include enough information for the relevant account or records to be identified. Do not send unnecessary payment details, passwords or sensitive documents by ordinary email. If identity verification is needed, suitable instructions will be provided.

A request will be considered and handled within a reasonable timeframe. The response may explain if more information is required, if a request cannot be completed, or if an exception applies. For example, access, correction or deletion may be limited where responding would affect another person’s privacy, undermine security or fraud controls, conflict with a record-keeping obligation, or interfere with a legal or operational process.

Marketing and account communications

Important account, security, transaction and service messages may still be sent when needed to operate an account, even if a player withdraws consent to marketing. Marketing preferences can be changed by contacting support@robinroocasino.online or by using the available unsubscribe function. Changes may take a short time to apply to communications that were already scheduled.

If a player has concerns about the handling of personal information, they should first contact support@robinroocasino.online so the matter can be reviewed. Providing clear details about the concern will help with a prompt and appropriate response.